Luxe Aura Jewelry is committed to protecting the privacy and security of our customers while providing a seamless and reliable shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, make a purchase, or interact with our services.
By visiting or using our site, you consent to the collection and use of your personal information in accordance with this Privacy Policy.
1. Information We Collect
When you shop or visit our site, we gather the following kinds of information:
a) Personal Information
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (through secure third-party processors such as PayPal or Stripe)
- Order information (products, quantities, and prices)
b) Automatically Collected Information
- IP address
- Browser type and version
- Pages visited and time on site
- Device type and operating system
- Referral source
c) Cookies and Tracking Technologies
Cookies and other tracking technologies are used by us to improve your browsing experience, understand website traffic, and remember your preferences. Cookies can be disabled by you through the settings of your browser, but this can impact your experience on our website.
2. How We Use Your Information
We use the information collected for the following purposes:
Order Processing and Fulfillment: In order to process your orders, ship shipments, and deliver order-related messages like shipping confirmations and tracking information.
Customer Support: To answer your questions, troubleshoot problems, and give you a customized shopping experience.
Marketing and Promotions: To email you promotional offers, newsletters, or new collection announcements (only if you have subscribed to such communication).
Analytics: In order to enhance the performance and functionality of our website based on user interaction and behavior.
Security and Fraud Prevention: In order to secure our customers and provide a secure online shopping experience.
3. Order and Shipping Policy
a) Order Processing
Once you have ordered, we will send you a confirmation email that includes information on your purchase. Orders are processed within 1-2 working days, except for weekends and holidays. We do our best to ensure accurate order fulfillment. In case there is a problem with your order, we will contact you directly to sort out the problem.
b) Shipping and Delivery
We provide several shipping options depending on your address. Shipping costs and estimated delivery will be displayed during checkout. Luxe Aura Jewelry sends shipments all over the world, and delivery times will depend on the destination.
Domestic Orders: Usually delivered within 3-7 business days.
International Orders: Delivery can depend on customs processes and international carriers.
Once shipped, we will send tracking information to you by email. Luxe Aura Jewelry is not liable for shipping carrier or customs delays.
c) Shipping Problems
In the unlikely case of an order getting lost or damaged in transit, kindly contact our customer service at once for support. We will assist you in working with the shipping carrier.
4. Return and Refund Policy
a) Returns
We want you to be absolutely happy with your purchase. If you are not happy, we accept returns within 30 days of the order date. To qualify for a return, items must be in their original condition and packaging, with tags still attached.
How to Return: To start a return, please email our customer service team at info@shopluxeaurajewelry.com to receive a Return Authorization Number (RAN).
Return Shipping: Return shipping fees are the customer’s responsibility, unless the product is defective or in error.
b) Exclusions
The following are non-returnable items:
- Custom or personalized jewelry
- Final sale or sale-priced items
- Gift cards
c) Refunds
After we inspect and receive your returned item, we will make a refund to the original payment method, minus shipping charges. Refunds should process within 5-10 business days, subject to your bank or payment company.
5. Security of Your Data
We do care about your personal and payment information security. Our site encrypts your data using secure SSL encryption when transmitted. Payment data is processed using reputable third-party providers, e.g., PayPal and Stripe, who securely handle sensitive payment data.
Although we do everything in our power to protect your information, no form of internet transmission is 100% secure. Thus, we cannot provide complete security.
6. Sharing Your Information
We don’t sell or rent your information to third parties. We might, however, share your information in the following circumstances:
Third-Party Service Providers: We could share your information with reputable partners who help us fill orders, process payments, and deliver marketing or customer support services.
Legal Compliance: We can disclose your information to meet our legal requirements, enforce our policies, or prevent harm to others or our rights.
All third parties to whom we disclose your data are obligated to keep your information confidential and secure.
7. Your Rights
You have some rights as a customer in respect of your personal data:
Access and Correction: You may request access to the personal data we have on you and seek corrections where necessary.
Opt-Out: You may opt out of marketing communications by clicking the “unsubscribe” link in our email messages or contacting us directly.
Deletion: You may request deletion of your personal data by reaching out to our customer service team, subject to relevant laws.
For any inquiries or requests, feel free to contact us at info@shopluxeaurajewelry.com.
8. Cookies and Tracking Technologies
Cookies and other tracking technologies are used by us to enhance your web browsing experience and the site’s functionality. Cookies are text files stored on your device whenever you visit our site. Cookies allow us to remember your preferences, follow your cart, and monitor site performance.
You may manage cookie settings in your browser. We would like to advise that turning off cookies will influence your user experience on our website.
9. Third-Party Links
We may include links to third-party websites, including social media, affiliate links, or other external websites. We are not responsible for the privacy practices, content, or third-party websites’ privacy policies. We recommend you read their privacy policies prior to providing any personal information.
10. Revision of This Privacy Policy
We will occasionally modify this Privacy Policy to better reflect practices, services, or laws that may have changed. If changes are made to this Privacy Policy, we will update the “Effective Date” on this page. We ask you to regularly review this Privacy Policy for current information.
11. Contact Us
If you have any questions, concerns, or requests about our Privacy Policy, please feel free to contact us at:
Luxe Aura Jewelry
Email: info@shopluxeaurajewelry.com
Phone: +1-(309) 992-8021
